{"id":18780,"date":"2026-03-04T16:22:22","date_gmt":"2026-03-04T16:22:22","guid":{"rendered":"https:\/\/lumacsport.com\/?p=18780"},"modified":"2026-03-04T16:22:23","modified_gmt":"2026-03-04T16:22:23","slug":"refund-and-returns-policy","status":"publish","type":"post","link":"https:\/\/lumacsport.com\/index.php\/2026\/03\/04\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>At <strong>LUMACSPORT<\/strong>, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before making a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Returns<\/h3>\n\n\n\n<p>Due to the nature of our products, <strong>we do not accept returns<\/strong> except in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item received is <strong>damaged<\/strong><\/li>\n\n\n\n<li>The item received is <strong>defective<\/strong><\/li>\n\n\n\n<li>The item received is <strong>incorrect<\/strong> (wrong product compared to the order)<\/li>\n<\/ul>\n\n\n\n<p>To be eligible, you must contact us <strong>within 7 days of receiving your order<\/strong> and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Clear photos or videos showing the issue<\/li>\n<\/ul>\n\n\n\n<p>If approved, we will offer a <strong>replacement or refund<\/strong>, depending on the situation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Returnable Items<\/h3>\n\n\n\n<p>The following items <strong>cannot be returned or refunded<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customized or personalized products<\/strong> (name, number, patches, size selections made by the customer)<\/li>\n\n\n\n<li>Items purchased during <strong>promotions or discounts<\/strong><\/li>\n\n\n\n<li>Items damaged due to <strong>incorrect use or washing<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This is because customized items are made <strong>specifically for each customer<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Refunds<\/h3>\n\n\n\n<p>If your refund request is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund will be processed to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Refunds may take <strong>5\u201310 business days<\/strong>, depending on your payment provider (e.g. PayPal)<\/li>\n<\/ul>\n\n\n\n<p>Shipping costs are <strong>non-refundable<\/strong>, except in cases of our error.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Order Cancellation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can only be canceled <strong>within 12 hours<\/strong> of purchase<\/li>\n\n\n\n<li>Once the order is <strong>processed or shipped<\/strong>, cancellation is no longer possible<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Shipping Issues<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We are <strong>not responsible for delays<\/strong> caused by customs, postal services, or incorrect address information provided by the customer<\/li>\n\n\n\n<li>If an order is marked as <strong>delivered<\/strong> by the carrier, it is considered successfully delivered<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Contact Us<\/h3>\n\n\n\n<p>If you have any questions about our Refund &amp; Returns Policy, please contact us:<br>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"https:\/\/lumacsport.com\/\">https:\/\/lumacsport.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; At LUMACSPORT, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before making a purchase. 1. Returns Due to the nature of our products, we do not accept returns except in the following cases: To be eligible, you must contact us within 7 days of receiving your order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18780","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/posts\/18780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/comments?post=18780"}],"version-history":[{"count":1,"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/posts\/18780\/revisions"}],"predecessor-version":[{"id":18781,"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/posts\/18780\/revisions\/18781"}],"wp:attachment":[{"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/media?parent=18780"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/categories?post=18780"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lumacsport.com\/index.php\/wp-json\/wp\/v2\/tags?post=18780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}