At LUMACSPORT, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before making a purchase.

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1. Returns

Due to the nature of our products, we do not accept returns except in the following cases:

• The item received is damaged
• The item received is defective
• The item received is incorrect (wrong product compared to the order)

To be eligible, you must contact us within 7 days of receiving your order and provide:

• Your order number
• Clear photos or videos showing the issue

If approved, we will offer a replacement or refund, depending on the situation.

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2. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized products (name, number, patches, size selections made by the customer)
• Items purchased during promotions or discounts
• Items damaged due to incorrect use or washing

This is because customized items are made specifically for each customer.

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3. Refunds

If your refund request is approved:

• The refund will be processed to the original payment method
• Refunds may take 5–10 business days, depending on your payment provider (e.g. PayPal)

Shipping costs are non-refundable, except in cases of our error.

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4. Order Cancellation

• Orders can only be canceled within 12 hours of purchase
• Once the order is processed or shipped, cancellation is no longer possible

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5. Shipping Issues

• We are not responsible for delays caused by customs, postal services, or incorrect address information provided by the customer
• If an order is marked as delivered by the carrier, it is considered successfully delivered

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6. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:
🌐 Website: https://lumacsport.com/